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A chatbot system for classifying text applications in the housing and communal services sector

Link for download: A chatbot system for classifying text applications in the housing and communal services sector.docx

Authors: Veniamin Yurievich Voronin

Annotation: This paper presents a method for developing a chatbot system to automate request processing in housing and communal services management companies. A two-stage classification model is proposed, combining regular expressions and the BERT neural network. The study investigates limitations in classification accuracy, processing speed, and error minimization.

Keywords: Chatbot, Classification, Neural network, Regular expressions, Transformers, Telegram

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