Marketing tools of public transport attractiveness increase (the case of Saint Petersburg)
Link for download: Marketing tools of public transport attractiveness increase (the case of Saint Petersburg).docx
Authors: Boris Borisovich Goriachev, Egor Dmitrievich Starshov
Annotation: The paper analyzes marketing tools applied to public transport in Saint Petersburg and their perception by the city’s residents. Based on the findings, the tools are ranked by priority and directions for their further development are proposed.
Keywords: Marketing tools, Public transport, Visual identity, Feedback, Digital services, Communication, Loyalty programs
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